Refund & Return Policy
Effective Date: 21/04/2026
Website: KrazeyTech
At KrazeyTech, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our Refund & Return Policy below.
1. Return Eligibility
You may request a return if:
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The product is damaged upon delivery
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The wrong item was delivered
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The product has a manufacturing defect
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The item is unused, unopened, and in original packaging
Return requests must be made within 3 days of receiving the product.
2. Non-Returnable Items
The following items are not eligible for return unless defective:
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Opened software or digital products
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Used accessories or gadgets
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Products damaged by misuse or mishandling
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Clearance / sale items (unless damaged or incorrect)
3. Refund Eligibility
Refunds may be approved when:
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Ordered item is unavailable after payment
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Return is approved after inspection
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Duplicate payment was made
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Order is cancelled before shipment
Refunds will not be issued for change of mind after shipping unless approved under return conditions.
4. Return Process
To request a return:
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Contact our support team with your order number
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Provide photos/video if product is damaged or incorrect
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Wait for return approval and instructions
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Ship the product back (if required)
Returns sent without approval may not be accepted.
5. Refund Process
Once your return is received and inspected:
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Approved refunds are processed within 7–10 business days
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Refunds will be sent through the original payment method, bank transfer, or mobile banking depending on payment type
6. Delivery Charges
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Delivery charges are non-refundable unless the error was caused by KrazeyTech
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Return shipping costs may be covered by us if the product was defective or incorrect
7. Exchange Policy
We may offer exchanges for:
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Wrong product delivered
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Defective product
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Damaged on arrival item
Subject to stock availability.
8. Order Cancellation
Orders may be cancelled before shipment. Once shipped, cancellation may not be possible.
9. Important Notes
Please inspect products at delivery time if possible. Keep original packaging, invoice, and accessories for smooth return processing.
10. Contact Us
For refund or return support:
KrazeyTech
Email: N/A
Phone: 01674736435
Address: Bangladesh